Grades released for NYC’s transit system

NEW YORK – Riders are lukewarm about New York City’s bus service: They’re giving it a grade of "C"-minus.
Transit officials have released the results of the Local Bus Rider Report Cards that were distributed throughout the five boroughs.
The report cards asked riders to rate the system based on such characteristics as "reasonable wait time between buses," "seat availability," and "smooth handling of bus."
Only Manhattan rated higher than any other borough with a C.

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On The Net:
MTA: http://ww.mta.info

Such a contrast between this article and some of my recent ones on cities like Seattle where keeping the riders happy (and informed) is a top priority.  In New York, you get what you get ad you should be happy you don’t get less … that’s been the attitude since I was a boy, and I don’t see it changing.

Perhaps the NYC MTA should read this blog more often and start adding features to their busses that people want … like a GPS arrival system, perhaps?  Naw.  It’s New York.  Who cares if the customer gives us a failing grade, we want a pay raise.

Filed under: gps fleet tracking

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